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Terms & Conditions

Booking Your Trip

Once you are ready to book your trip you can do so directly via our website by clicking any BOOK NOW button. If you would like to reserve a spot for a few days before booking, just give us a call at 1-250-285-9453.

We are here to help with any questions you may have so don’t hesitate to call, use our online chat, or send us an email ([email protected])

Paying For Your Trip

When making your booking you will be asked for a 25% deposit. Payment can be made by Visa or MasterCard when booking online or Interac e-Transfer if booking over the phone. Any processing charges or fees are your responsibility.

The balance is due 90 days prior to your booking start date. You’ll receive an automated email reminder at that time with your booking details, and a secure link to make that payment by where it says “Balance owing”.

All tours are priced in Canadian dollars and there is an additional 5% tax required for Canadian businesses called the GST (Goods and Services Tax). Non-residents of Canada, purchasing their tour from outside of Canada are eligible for a 50% tax refund.

RISK FREE GUARANTEE!

Sign up now to book your spot and it’s fully refundable for the first 7 days after your booking! This gives you a week to sort out flights, vacation time, etc and ensure that no one else takes your spot!

Cancellation Policy

If you find it necessary to cancel your tour, please let us know as soon as possible.

Trip Cancellation due to Medical Reasons
Wildcoast Adventures Ltd. will not provide a refund if you must cancel your trip due to last minute medical reasons. Therefore we recommend trip cancellation insurance. Trip cancellation insurance covers you if you have to cancel because of medical reasons.

Tip: Check with your credit card company, sometimes they have this insurance included.

General Cancellation Policies
If you must cancel your trip and we receive your notice:

  • More than 60 days prior to trip departure: full refund minus deposit
  • 30-59 days prior to trip departure: 50% refund
  • 29 days or less prior to trip departure: no refund

Trip Cancellation by Wildcoast Adventures
Wildcoast Adventures Ltd.reserves the right to cancel any trip prior to departure due to unusual or unforeseen circumstances outside of the reasonable control of Wildcoast Adventures for any reason including but not limited to safety threats such as natural disasters or logistical problems that may impede the operation of a trip. If a trip has to be cancelled trip participants shall have the choice of:

  • Accepting from Wildcoast Adventures a substitute trip of equivalent or lessor value, where such substitute is reasonably available; or
  • Accepting from Wildcoast Adventures a full refund of all monies paid for the cancelled trip.

Wildcoast Adventures is not responsible for any incidental expenses or consequential losses that may have been incurred as a result of the cancelled booking such as, but not limited to, non-refundable plane tickets or other travel costs, equipment, etc.

Wildcoast Adventures reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Wildcoast will make every reasonable effort to contact you as soon as possible if it appears that a trip may be cancelled.

Trip Preparations

Once you’ve made your booking, we’ll send you regular emails with information on everything you need to know for your upcoming tour including an itinerary, packing list, transportation options, directions, meeting times and frequently asked questions.

Let us know if your trip is for a special occasion such as a birthday or anniversary. We’ll make sure our guides know in order to make it extra special.

If you have special dietary considerations (ex. vegetarian, food allergies), we can provide really excellent menu alternates. You must advise us in advance to ensure we have time to advise our catering. Please note we are not a peanut or nut free facility.

Medical Form and Waivers

We provide each participant with a medical form and waiver that must be completed prior to joining our tours. Completed forms are required at least 30 days prior to your tour departure.

Guest Responsibility

Although no previous kayaking or wilderness experience is required, as with any adventure there is always an element of risk. While our trips are not considered to be strenuous or physically demanding, and we do not require a good level of fitness.

We ask that you provide clear and accurate information on the medical form provided when you book your tour. It’s important to note that we are not qualified to evaluate your level of fitness so it is your responsibility to determine whether or not you have an appropriate level of fitness to join one of our trips. Please note that our tours take place in remote areas and evacuations can take a great deal of time and resources.

Passports and Visas

It is your responsibility to ensure that you are in possession of the correct documentation for your travels. Please ensure your passport is valid the duration of your trip. We do not accept responsibility if you are refused entry into Canada.

Tipping

Gratuities are optional and not included in the cost of your tour. Tipping is an expression of satisfaction with the persons who have provided great service to you on your tour. Amounts are entirely a personal preference; however $5-10 per guide, per day can be used as a general rule.

Privacy Policy

Wildcoast Adventures Ltd. is committed to safeguarding the personal identifiable information that you share with us. See our the Privacy Policy page on our website for full details.

Photos and Videos

During your trip, staff and guests may take photos and videos that include your image. We may use photos or videos for promotional and or commercial purposes. No remuneration is provided.

Need More Info?

Check out our FAQs.

Ask VAL
E: [email protected]
T: 1-250-285-9453
Toll-free (North America): 1-855-485-9453